Many retirement plan sponsors consider converting to new
providers starting with the new plan year. For calendar year plans, that means
January 1. If this is the case for your company, now is a good time to ensure
your service provider is truly providing.
Basic questions
A good provider should have demonstrable experience in your
industry. Check to see whether your current provider (or a prospective one) has
clients with plans similar to yours. Ask for references.
Service and administration should be easy, and communications
clear. Reports from your provider should be timely and accurate. You shouldn’t
have problems contacting your service provider, and they should give quick and
accurate answers to routine questions.
Look for a provider that offers educational seminars for
employees to help them understand the importance of maximizing their savings.
Make sure the provider has a website that your employees can access, and that
participant statements and reports are user-friendly.
The provider should give ongoing plan reviews. This includes
open discussions of participation levels, deferral percentages, loans,
nondiscrimination testing, and enrollment and communication strategies.
Cost considerations
Remember, cheapest isn’t always best. Certain providers market
their services directly to plan sponsors with the idea that the cost of an
advisor is unnecessary. Generally, this type of arrangement works only if the
plan sponsor has an employee dedicated to certain 401(k) plan functions or the
plan accepts less service.
The 401(k) fees paid by a company typically include a one-time
fee to establish the plan and an ongoing annual, quarterly or monthly fee to
manage it. The costs cover record keeping, support from an account manager,
government-required testing and tax forms, and product and service
improvements. Administrative expenses vary dramatically based on the provider
and the total plan assets.
It’s also important that employees pay the least fees possible
so they can invest more of their money. Add up the average fund expenses plus
the management fees, participant record-keeping fees, custodial fees or any
other fees charged to your employees.
Competitive necessity
Comprehensive, well-administered benefits are a competitive
necessity in today’s business environment. Please contact us for help
evaluating the services you’re receiving and their associated costs.
© 2016